Delivery Area

Below is our delivery area for bicycle flower delivery. If you don't see your delivery address here then it is too far for us to pedal to - but you can send a bunch by post instead to the rest of Mainland UK.

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How it works.

 

Petalon has a weekly choice of two bouquets that go up on the website every Sunday morning. We deliver by bicycle to central London and by post to mainland UK 7 days a week.

Our bouquets are wrapped tightly in hessian to protect them on transit and they also have a small water source to see them through the day. They must be transferred to a fresh water source as soon as possible. All of our packaging is either biodegradable or recyclable. To read more about how we offset our deliveries with donations to bee and tree charities, click here.

 

B i c y c l e   d e l i v e r y

We deliver across London by bicycle 7 days a week and take same-day orders until 12 noon. Our riders arrive to pick up the day's deliveries at midday and then deliver across London until 6pm. Once the riders have packed up and left we can't take any further orders for that day. 

The riders all have specific routes that we create every day in the most efficient way for getting everyone's flowers to them in time. For this reason we do not offer time slots. All deliveries are made between 12pm and 6pm. When you order your flowers you will see that we have options for you to let us know what you would like us to do with the flowers if the recipient isn't in, like 'leave with a neighbour', or 'hide in the bin store' etc, but because our product is perishable we do not offer re-deliveries. Though our riders will try their best to deliver on your chosen day, if the address is incorrect or the recipient is in Mykonos for 2 weeks and our riders have already left on delivery then we cannot refund your order. 

Once the flowers are delivered, our riders will email you with confirmation of delivery and any relevant information, such as the name of the person they were left with. With many addresses like large offices or communal buildings, we aren't allowed to give the flowers direct to the recipient. If we have to leave in the post room or give to the receptionist then we will always provide the name of who we gave the flowers to. (Please see our Ts and Cs for further details.)

We cover a very large chunk of London by bicycle, our delivery area can be found here. If your desired address is not listed then we cover the rest of mainland UK with our postal service.

 

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P o s t a l   d e l i v e r y

For flower deliveries outside of our London bicycle delivery area, we offer a postal delivery service. We offer a next-day delivery service if your order is placed before 12 noon and deliveries are available 7 days a week.

As well as being wrapped in hessian with a small water supply, our postal flowers are securely boxed up to keep them safe on their journey.

As we reach such a large part of the country, we are unable to offer specific delivery time slots, however you will receive a delivery confirmation email once your flowers have been delivered. As we work with a third party delivery service, once the flowers are out for delivery we are unable to make alterations to the delivery address, so please leave instructions for where to leave the flowers if the recipient isn't in, like 'leave on doorstep'. As our product is perishable, we are unable to offer re-delivery.

 


Frequently Asked Questions

  • Do you delivery 7 days a week?
    Why yes, yes we do. The only exceptions to this are English bank holidays. We cannot deliver flowers by either bicycle or post on these days, or can we deliver by post on the following day.

  • What time will delivery take place?
    Flower deliveries in London will typically take place between midday and 6pm, with 95% delivered before 5pm.
    Weekday flower deliveries by post are on an AM service. 98% arrive before midday.
    Weekend deliveries by post will arrive between 8am and 5pm.

  • Do you offer time slots for deliveries?
    The route for London deliveries by bicycle are organised on the day. Because we need to be as efficient as possible with our riders’ legs we aren’t able to offer time slots.
    For postal deliveries you will receive an email on the morning of the delivery with a one hour time slot.

  • What if the recipient isn’t in to take their flowers?
    We offer the opportunity at checkout for you to give us special instructions for delivery. The flowers must be delivered as they are perishable. As such, if you do not give us instructions or if we are unable to fulfil them for whatever reason our delivery person will use their best judgement as to where to leave the flowers.

  • Do you do re-deliveries?

    Because flowers are a perishable product we do not offer re-delivery. It is the customer’s responsibility to provide an accurate delivery address that is able to receive flowers.

  • Are the bouquets always exactly as they look in the pictures?
    Because we always want our flowers to be as fresh as possible it is sometimes necessary to replace them during the week where the original is not available. If a particular flower isn't available we will replace it with one of equal or greater value.

 
 

HELPING OUT WITH THE BEES & THE TREES

 

We donate 5% of all of our flower delivery profits to Bee Collective, a not-for-profit enterprise that helps Londoners help bees.

Bees and other insects are important pollinators that give us our beautiful flowers as well as the fruits and vegetables that we eat.  But they have suffered in recent years due to habitat loss, pesticides and new diseases. Bee Collective provides honey harvesting services to London’s beekeepers and opportunities for everyone to get involved through its weekly volunteering sessions.  It uses our donations and the profits from honey sales to help improve London’s landscape for bees and people.

More information on Bee Collective can be found here.

 

For every 100 bouquets we send by post, we plant a tree in the UK

The delivery service we use is already carbon neutral, but we want to do better than that.

Each tree planted offsets 1 tonne of carbon.  We're not sure what the CO2 footprint is of 100 domestic parcels, but we know it is a lot less than that.

 

 
 
 

Terms and Conditions

Privacy Policy - We do not share customer details with any third parties.

Bicycle Delivery Policy – We deliver every afternoon between 12pm and 6pm, Monday to Sunday (except Bank Holidays). We do not give delivery time slots. In the first instance, we always try to deliver directly to the recipient but please note that some commercial addresses will only allow you to deliver to reception or a post room. We do not accept any responsibility for the failure of post rooms / reception at commercial addresses to deliver flowers to the intended recipient. If you do not want your flowers being given to a post room, please provide delivery instructions in the field provided on the order form or supply a contact number for the recipient. If the recipient is not in at a residential address, we will deliver to a neighbour or leave in a safe place, unless otherwise stated in the special delivery instructions. If the recipient is not at the original delivery address and you would like to offer an alternative delivery address, our riders will only deliver to this address if it is within a reasonable distance or can be worked in to their delivery route that day. It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses. We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, mechanical breakdowns, road traffic accidents.

Postal Delivery Policy – We deliver Monday to Sunday (except Bank Holidays). We do not give delivery time slots.  We use a third party service to deliver our postal bouquets. We cannot under any circumstances offer re-deliveries; please give clear instructions as to what to do with the flowers if no one is home. Our flowers leave the workshop at 3pm for next-day delivery; once the flowers have left our workshop for delivery, we are unable to amend or change the details of delivery. It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses. We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, mechanical breakdowns, road traffic accidents.

Refund / Cancellation Policy – for bicycle deliveries, customers need to cancel their orders before 11am on the day of delivery to be eligible for a refund. For postal deliveries, customers need to cancel their order before 11am the day before delivery to be eligible for a refund. As our product is perishable, we do not offer re-deliveries, nor are we able to offer a refund if the flowers have already left the workshop for delivery. If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers to be eligible for a full or part refund. Due to covering costs of the venue, the flowers, catering and staff, we are only able to offer full refunds for cancellations on our workshops with 14 days' notice. After that we will refund 40% of the amount paid. Amount paid is non-transferable to other Petalon events.

Our flowers are subject to availability. If a particular flower isn't available we will replace it with one of equal or greater value.

Please feel free to contact us to clarify any of these points or anything else. Our details can be found on our contact page.