How it works. 

Petalon has a weekly choice of 2 bouquets that go up on the website every Monday morning when we arrive back at the studio from the flower market. 

Our team of florists spend the mornings going to market, making up all the bouquets, getting all the notes written out and wrapping all the bouquets ready for delivery at 12 noon when the riders arrive to pick up all the orders. We take same day orders until 12 noon, but once the riders have left then we can't take any further orders for that day. 

The bouquets are wrapped tightly in hessian to protect them on transit, they also have a small water source to see them through the day. They must be transferred to a fresh water source as soon as possible. All of our packaging is either biodegradable or recyclable. 

The riders all have specific routes that are the most efficient for getting everyone's flowers to them in time. For this reason we do not offer time slots. All deliveries are made between 12 and 6pm. When you order your flowers you will see that we have options for you to let us know what you would like us to do with the flowers if the recipient isn't in, like 'leave with a neighbour', or 'hide in the bin store' etc, but we do not do re-deliveries. Though our riders will try their best to deliver if the address is incorrect or the recipient is in Mykonos for 2 weeks and our riders have already left on delivery then we can't refund your order. 

We cover a very large chunk of London, our delivery area can be found here. If your desired address is not listed then feel free to email and request it, but in most cases we can't make exceptions. 

Once delivered, our riders will email you with confirmation. With many addresses like large offices or communal buildings, we aren't allowed to give the flowers direct to the recipient. If we have to leave in the postroom or give to the receptionist then we will always provide the name of who we gave the flowers to. 

We donate £1 of every bunch we deliver to Bee Collective, a not-for-profit enterprise which helps Londoners help bees.


Bees and other insects are important pollinators that give us our beautiful flowers as well as the fruits and vegetables that we eat.  But they have suffered in recent years due to habitat loss, pesticides and new diseases. Bee Collective provides honey harvesting services to London’s beekeepers and opportunities for everyone to get involved through its weekly volunteering sessions.  It uses our donations and the profits from honey sales to help improve London’s landscape for bees and people.


More information on Bee Collective can be found here.

Terms and Conditions

Privacy Policy - We do not store credit card details nor do we share customer details with any third parties.

Delivery Policy – We deliver every afternoon between 12pm - 6pm Monday to Friday (except Bank Holidays). We do not give delivery time slots. We do not accept any responsibility for the failure of post rooms / reception at commercial addresses to deliver flowers to the intended recipient. If you do not want your flowers being given to a post room, please provide delivery instructions in the field provided on the order form.

Refund / Cancellation Policy – Customers need to cancel their orders before 10am on the day of delivery to be eligible for a refund. 

Please feel free to contact us to clarify any of these points or anything else. Our details can be found on our contact page.

Our bunches are subject to availability at the flower market. If a particular flower isn't available we will replace it with one of equal or greater value.