How it works. 

Petalon has a weekly choice of two bouquets that go up on the website every Monday morning when we arrive back at the studio from the flower market. 

Our team of florists spend the mornings going to market, making up all the bouquets, getting all the notes written out and wrapping all the bouquets, ready for when our riders arrive to pick up the day's deliveries at midday. We take same-day orders until 12 noon. Once the riders have packed up and left we can't take any further orders for that day. 

The bouquets are wrapped tightly in hessian to protect them on transit, they also have a small water source to see them through the day. They must be transferred to a fresh water source as soon as possible. All of our packaging is either biodegradable or recyclable. 

The riders all have specific routes that we create every day in the most efficient way for getting everyone's flowers to them in time. For this reason we do not offer time slots. All deliveries are made between 12pm and 6pm. When you order your flowers you will see that we have options for you to let us know what you would like us to do with the flowers if the recipient isn't in, like 'leave with a neighbour', or 'hide in the bin store' etc, but as our product is perishable we do not do re-deliveries. Though our riders will try their best to deliver on your chosen day, if the address is incorrect or the recipient is in Mykonos for 2 weeks and our riders have already left on delivery then we can't refund your order. 

We cover a very large chunk of London, our delivery area can be found here. If your desired address is not listed then feel free to email and request it, but in most cases we can't make exceptions. 

Once delivered, our riders will email you with confirmation. With many addresses like large offices or communal buildings, we aren't allowed to give the flowers direct to the recipient. If we have to leave in the postroom or give to the receptionist then we will always provide the name of who we gave the flowers to.