How it works.
Petalon has a weekly choice of two bouquets that go up on the website every Monday morning. We deliver by bicycle to central London and by post to mainland UK 7 days a week.
Our bouquets are wrapped tightly in hessian to protect them on transit and they also have a small water source to see them through the day. They must be transferred to a fresh water source as soon as possible. All of our packaging is either biodegradable or recyclable. To read more about how we offset our deliveries with donations to bee and tree charities, click here.
B i c y c l e d e l i v e r y
We deliver across London by bicycle 7 days a week and take same-day orders until 12 noon. Our riders arrive to pick up the day's deliveries at midday and then deliver across London until 6pm. Once the riders have packed up and left we can't take any further orders for that day.
The riders all have specific routes that we create every day in the most efficient way for getting everyone's flowers to them in time. For this reason we do not offer time slots. All deliveries are made between 12pm and 6pm. When you order your flowers you will see that we have options for you to let us know what you would like us to do with the flowers if the recipient isn't in, like 'leave with a neighbour', or 'hide in the bin store' etc, but as our product is perishable we do not do re-deliveries. Though our riders will try their best to deliver on your chosen day, if the address is incorrect or the recipient is in Mykonos for 2 weeks and our riders have already left on delivery then we can't refund your order.
Once the flowers are delivered, our riders will email you with confirmation of delivery and any relevant information, such as the name of the person they were left with. With many addresses like large offices or communal buildings, we aren't allowed to give the flowers direct to the recipient. If we have to leave in the post room or give to the receptionist then we will always provide the name of who we gave the flowers to. (Please see our Ts and Cs for further details.)
We cover a very large chunk of London by bicycle, our delivery area can be found here. If your desired address is not listed then we cover the rest of mainland UK with our postal service.
P o s t a l d e l i v e r y
For flower deliveries outside of our London bicycle delivery area, we offer a postal delivery service. We offer a next-day delivery service if your order is placed before 12 noon and deliveries are available 7 days a week.
As well as being wrapped in hessian with a small water supply, our postal flowers are securely boxed up to keep them safe on their journey.
As we reach such a large part of the country, we are unable to offer specific delivery time slots, however you will receive a delivery confirmation email once your flowers have been delivered. As we work with a third party delivery service, once the flowers are out for delivery we are unable to make alterations to the delivery address, so please leave instructions for where to leave the flowers if the recipient isn't in, like 'leave on doorstep'. As our product is perishable, we are unable to offer re-delivery.