How it works
Petalon designs two different bouquets each week. Every Thursday afternoon we launch a new pair of bouquets which are then available to send across Britain for the next 7 days. We change our designs weekly to keep things interesting and seasonal and we offer just two designs so we can minimize wastage and offer a great price. All of our bouquets are certified carbon neutral and we donate 100% of our profits to conservation projects.
Our bouquets are wrapped tightly in hessian and secured into their cardboard postal box to protect them in transit. They also have a small source of hydration to see them through their overnight carbon-neutral journey. They must be transferred to a fresh water source as soon as possible. All of our packaging is either biodegradable or recyclable.
We also offer subscriptions. Choose from a weekly or monthly supply of flowers to your home or office, or as a gift for someone else. We deliver 7 days a week and you can cancel at any time.
As we work with a third party delivery service, once the flowers are out for delivery we are unable to make alterations to the delivery address, so please leave instructions for where to leave the flowers if the recipient isn’t in, like ‘leave on doorstep’. As our product is perishable, we are unable to offer re-delivery.
*Please note we are unable to offer a next-day service for North Scotland, Scottish Highlands and Islands.
Frequently Asked Questions
- Do you deliver 7 days a week?
Why yes, yes we do. The only exceptions to this are English bank holidays. We cannot deliver flowers on these days or the day after.
- Do you deliver to all of the UK?
We deliver to almost all of mainland Britain. The only places we are not able to deliver to are North Scotland, Scottish Highlands, Northern Ireland, Isle of Wight or any other island. (Long story short, the journey takes too long to these places and the flowers are at risk of not lasting and looking past their best on arrival).
- Do you offer time slots for deliveries?
You will receive an email (to the email address provided when you ordered) usually by 11am on the morning of your delivery with a one-hour time slot from our third party courier, DPD. Unfortunately we cannot change this time slot.
- What if the recipient isn’t in to take their flowers?
We offer the opportunity at checkout for you to give us special instructions if the recipient isn’t in. The flowers must be delivered on first attempt as they are perishable. As such, if you do not give us instructions or if we are unable to fulfill them for whatever reason, the delivery courier will use their best judgement as to where to leave the flowers. You are also able to advise any special delivery instructions (e.g ‘leave with neighbour at number 26) directly via the tracking link you will receive from DPD on the morning of your delivery.
- Do you do re-deliveries?
Because flowers are a perishable product, we do not offer a re-delivery with a replacement bouquet if DPD have been unable to deliver your flowers after two attempts. It is the customer’s responsibility to provide an accurate delivery address that is able to receive flowers. Our flowers have hydration gel with them to last 48 hours, so if for any reason your flowers are not able to be delivered on first attempt, DPD will try again once more the next day and we expect our flowers to still look good on delivery. After this point, perishable products will get sent back to us to be composted.
- Do I get to choose my bouquet?
If you are ordering for the current week, you’ll be able to choose from our two bouquet designs. If you are placing a Book Ahead order, you can either select the option to choose your bouquet once the designs are available, or for a discounted price you can select the option to let us choose for you. Subscribers automatically get given the option to choose their bouquet if they would like, but if you would like us to choose, simply don’t submit your choice and we will select one on your behalf.
- When do I choose my bouquet?
On a normal week (this is subject to change, for example, after bank holidays and Christmas), we update the website with our new designs on a Thursday afternoon, after which we send an email to all Book Ahead and Subscription orders for the next 7 days, asking you to select your preferred design. We encourage you to select your preferred bouquet within 24 hours of receiving this email, to ensure we are able to give you your first choice.
- Are the bouquets always exactly as they look in the pictures?
Because we always want our flowers to be as fresh as possible, we restock continuously throughout the week. If a particular flower isn’t available we will replace it with one of equal or greater value.
- How does the loyalty card work?
You need to set up an account to use our loyalty card scheme. For every full-price bouquet you purchase, you earn a stamp on your loyalty card (a regular bouquet and a large bouquet are both equal to one stamp). Once you’ve earned 5 stamps, you can claim a free bouquet to the value of £39! As subscription bouquets are already discounted, bouquets in a subscription do not earn loyalty stamps.
- How do I claim my free bouquet?
Make sure you’re logged in to your account. Start an order as normal and once you get to the payment section in the checkout you will have the option to click USE LOYALTY CARD. This will reduce the value of your order, leaving just the £4.90 for delivery to pay if you are purchasing a regular bouquet or £20 plus £4.90 delivery to pay if you are purchasing a large bouquet. Complete your checkout as normal.
- How much does a subscription cost?
Our bouquets are discounted to £38 for a regular and £58 for a large on our weekly and monthly subscriptions.
- Do I still get to choose my flowers?
Yes, just like a normal order, you will receive an email a few days before your delivery is due, asking for your bouquet selection.
- How and when do I pay?
You will be asked for your card details when you set up a subscription. Payment for the first delivery will be made upfront, when you set up your subscription. Your next payment and all subsequent payments will be taken 7 days before your next delivery is due until your subscription is cancelled.
- How do I cancel my subscription?
Simply log in to your account and go to Subscriptions. Select the subscription you would like to cancel and click on CANCEL. If this is done with fewer than 7 days’ notice, you will receive and be charged for your next delivery and your subscription will be cancelled after that. To reactivate your subscription, simply click the REACTIVATE button.
- How can I amend my subscription details?
Your subscription can be managed in the Subscriptions area in your account. Here you can amend your delivery date and your frequency, skip a delivery if you’re going to be away, update your payment method and your delivery address. Amendments need to be made with more than 7 days’ notice before your next delivery, any amendments made after that time will take effect after your next delivery has been made.