Terms and Conditions
Delivery Policy – We deliver every afternoon between 12pm - 6pm Monday to Friday (except Bank Holidays). We do not give delivery time slots. We do not accept any responsibility for the failure of post rooms / reception at commercial addresses to deliver flowers to the intended recipient. If you do not want your flowers being given to a post room, please provide delivery instructions in the field provided on the order form or supply a contact number for the recipient. If the recipient is not at the original delivery address and you would like to offer an alternative delivery address, our riders will only deliver to this address if it is within a reasonable distance or can be worked in to their delivery route that day. We ask customers to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries.
Refund / Cancellation Policy – Customers need to cancel their orders before 11am on the day of delivery to be eligible for a refund. If our riders have already left for delivery, we have assigned a bunch to your order - as our product is perishable, we are then unable to use that bunch for a different order and so cannot offer a refund.
Our flowers are subject to availability. If a particular flower isn't available we will replace it with one of equal or greater value.
Please feel free to contact us to clarify any of these points or anything else. Our details can be found on our contact page.