Terms and Conditions

Privacy Policy - We do not store credit card details nor do we share customer details with any third parties.

Delivery Policy – We deliver every afternoon between 12pm - 6pm Monday to Friday (except Bank Holidays). We do not give delivery time slots. We do not accept any responsibility for the failure of post rooms at commercial addresses to deliver flowers to the intended recipient. If you do not want your flowers being given to a post room, please provide delivery instructions in the field provided on the order form.

Refund / Cancellation Policy – Customers need to cancel their orders before 10am on the day of delivery to be eligible for a refund. 

Please feel free to contact us to clarify any of these points or anything else. Our details can be found on our contact page.

Our bunches are subject to availability at the flower market. If a particular flower isn't available we will replace it with one of equal or greater value.