Coronoavirus update – Due to unprecedented circumstances, we cannot offer full refunds for bouquets that differ from the photographs on the site. Though we do everything we can to try and match these designs as closely as possible, with limited stock available from suppliers, it may sometimes be impossible to do this. We will replace anything we are unable to get with a flower of equal or greater value. Please note that all couriers are under extreme pressure at the moment, so delivery time slots may run later than usual.
Delivery Policy – We use a third party service to deliver our bouquets Monday to Sunday (except Bank Holidays). On the day of your delivery you will receive a notification from our courier advising you of an approximate hour time slot for your delivery, as well as a tracking link where you can provide further instructions for your delivery. We do not have any control over these delivery time slots. We cannot under any circumstances offer re-deliveries; please give clear instructions as to what to do with the flowers if no one is home – you can provide these on our site when you order as well as by following the link directly in your DPD email/text on the morning of your delivery. Our flowers leave the workshop at 2pm for next-day delivery; once the flowers have left our workshop for delivery, we are unable to amend or change the details of delivery. It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don’t always allow flower deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses. We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, government lockdowns, mechanical breakdowns, road traffic accidents.
Amendments / Refund / Cancellation Policy – Customers need to cancel their order before 2pm the day before delivery to be eligible for a refund. After this point orders will have already left our studio and will be with the courier for next-day delivery. Amendments to orders need to be made before 2pm the day before delivery in order to give us time to process these changes. During exceptionally busy periods such as Valentine’s Day and Mother’s Day, we reserve the right to move this cut off to an earlier time, as we may process details of an order in advance, to help us manage the volume of orders during those times. As our product is perishable, we do not offer re-deliveries, nor are we able to offer a refund if the flowers have already left the workshop for delivery. If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers to be eligible for a full or part refund. Due to covering costs of the venue, the flowers, catering and staff, we are only able to offer full refunds for cancellations on our workshops with 14 days’ notice. After that we will refund 40% of the amount paid. Amount paid is non-transferable to other Petalon events.
Subscriptions – Your first bouquet will be paid for when you set up your subscription. After that, payment will be taken 7 days before your delivery is due. Subscriptions can be cancelled or amended by logging in to your Account area. Cancellations or amendments need to be made at least 7 days before the next delivery is due. If cancellations or amendments are made with fewer than 7 days’ notice, you will receive and be charged for your next delivery and then your subscription will end/your amendments will take effect.
Loyalty points / Discounts – For every full-price bouquet purchased, one stamp is earned for your loyalty card. A regular bouquet and a large bouquet are both equal to one stamp (this includes the Book Ahead discounted option at £41.50 if you have selected the option for us to choose the bouquet for you). Once 5 stamps have been earned, you are eligible for a free bouquet up to the value of £42. This can be redeemed by pressing the USE LOYALTY CARD button in the payment section of the checkout. If you decide to purchase a large bouquet at £62, this will minus £42 from your total, leaving a balance of £20 to pay. Loyalty cards are only available if you have signed up for an account. As subscription bouquets are already discounted, loyalty stamps are not earned for bouquets within a subscription, nor can your free bouquet be redeemed against a subscription. Loyalty cards cannot be transferred to other accounts or cannot be redeemed against workshops, weddings or any other Petalon service or product. Discount codes are not eligible to be used against a subscription.
Product Availability – Our flowers are subject to availability and as such the designs can vary from what is pictured on the site. We make every effort to match these designs as closely as possible but if certain flowers aren’t available we will replace them with something as similar as possible, of equal or greater value. When you purchase a bouquet of flowers you are agreeing that the bunch delivered is subject to vary slightly from that picture on the website. As we prioritise minimising waste, this means we have a limited amount of each bouquet design available throughout the week. When you place an advance order, this means we will ask you to let us know your preferred bunch design but we cannot always guarantee we can fulfill this. Though we always try to accommodate these requests, if we are unexpectedly busy or one bunch is far more poplar than the other, we deal with these requests on a first-come, first-served basis.
Please feel free to contact us to clarify any of these points or anything else. Our details can be found on our contact page.